Returns and refunds

Before the item ships to you

Situation	What happens
You cancel before we buy	Full refund
Brand cancels, or your size is unavailable	Full refund including our fee
Item arrives damaged or wrong at our warehouse	We return it to the brand for a replacement or refund; the brand's return shipping is on us
You change your mind after we buy (in-stock item)	We try to return it to the brand; you get the brand's refund minus the domestic return postage. Our fee is not refunded
You change your mind on a pre-order	The brand's rule applies; deposits are usually lost once the window closes

After the parcel has shipped

International returns to China usually cost more than the item is worth, so we do not accept change-of-mind returns once a parcel has left. That is why we send inspection photos and check sizes first.

If the parcel is lost or arrives damaged, we open a claim with the carrier and pass on everything the carrier pays. Insured lines pay out more; your shipping quote shows which lines include insurance.

Sizing problems

We compare your measurements with the brand's chart before buying and warn you about tight fits. If we said a size would fit and the item is clearly outside the brand's chart when measured at our warehouse, we treat it as a wrong item.