Buying
Frequently asked questions
The questions we answer most often, in one place.
Still not answered? Message us through the order request form or read how it works, fees and shipping and duties.
Questions
Do I need to speak Chinese?
No. Everything happens in English: product pages, size charts, quotes and messages.
How do I pay?
By PayPal or Wise invoice. Any processor fee is shown on the invoice before you pay.
Are the dresses authentic?
Yes. Every piece comes from a studio that has authorised us to sell its designs. We do not sell copies of other brands' prints.
Can I ask for a colour or size you don't list?
Yes. Tell us through the order form. Some studios offer extra colours or custom sizes, and we check with them for you.
How long does delivery take?
In-stock items usually reach our warehouse in 2–5 days, pre-orders take as long as the brand states. International shipping is 7–20 days depending on the line.
What if the dress does not fit?
We check your measurements against the brand's chart before buying and warn you about tight fits. Change-of-mind returns are not possible once a parcel has shipped, so send measurements, not just your usual size.
Do you ship to my country?
We ship worldwide. Ask for a quote and we list the lines that accept lolita clothing to your country.
Will I pay import tax?
Usually yes, depending on your country. See the shipping and duties page; your quote says whether taxes are prepaid.
Can you send several orders together?
Yes. Storage is free for 60 days and combining parcels is free.
Do you sell petticoats, blouses and accessories?
Yes. Send the link, or ask us to find one in your size and colour.